Privacy Policy

Last Updated: 16 November 2024At Alejo Life Coaching (referred to as "I," "me," or "my"), I am committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how I collect, use, disclose, and protect your personal information.

1. Collection of Personal InformationI collect personal information that is necessary to provide my life coaching services and operate my sole trader business. The types of personal information I may collect include:

  • Name

  • Email address

  • Phone number

  • Relevant personal details or goals (for coaching purposes)

  • Payment details (if applicable)

  • Feedback or testimonials

I collect this information directly from you when you:

  • Book a session or contact me through my website or forms.

  • Participate in coaching sessions or programs.

  • Subscribe to my mailing list or download resources.

  • Contact me via email, phone, or other communication methods.

Where reasonable and practicable, I collect personal information only from you.

2. Use of Personal InformationI use your personal information to:

  • Deliver and personalize my life coaching services.

  • Communicate with you regarding bookings, updates, and services.

  • Manage payments and business records.

  • Send you information about programs or events (if you opt-in to receive such communications).

  • Comply with legal and tax obligations as a sole trader.

I will not use your information for any purpose other than those outlined above without your consent.

3. Disclosure of Personal InformationYour personal information is kept private and will not be disclosed except in the following circumstances:

  • Service Providers: If I use trusted third-party services (e.g., payment processors or email marketing platforms) to assist in delivering services to you.

  • Legal Compliance: If required by law or to comply with Australian legal and regulatory requirements.

  • Your Consent: Where you have expressly authorized me to share your information.

As a sole trader, I take full responsibility for ensuring that any third parties I engage with adhere to Australian privacy laws.

4. Security of Personal InformationI take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These measures include:

  • Securing physical and digital records.

  • Using password-protected systems for client data.

  • Regularly reviewing my security practices.

Please note that no system can guarantee 100% security. If you suspect any breach of your personal information, please contact me immediately.

5. Access and Correction of Personal InformationYou have the right to access the personal information I hold about you and request corrections if it is inaccurate, incomplete, or outdated. To request access or a correction, please contact me using the details below.I may ask you to verify your identity before providing access or making changes to your personal information.

6. Retention of Personal InformationI retain your personal information for as long as necessary to provide my services and comply with legal or tax obligations. When your information is no longer needed, I will securely destroy or de-identify it.

7. Direct MarketingWith your consent, I may send you marketing communications about my services, offers, or programs. You can opt-out of receiving these communications at any time by:

  • Clicking the "unsubscribe" link in an email.

  • Contacting me directly using the details below.

I will respect your request to opt-out and ensure your preferences are updated promptly.

8. Cookies and Website DataMy website may use cookies or similar technologies to enhance your user experience and collect usage data for analysis. You can control cookies through your browser settings. These cookies do not store personally identifiable information.

9. Complaints and Contact InformationIf you have concerns about how your personal information has been handled or wish to make a complaint, please contact me. I take privacy complaints seriously and will respond promptly to resolve any issues in compliance with the Privacy Act 1988 (Cth).

Contact Details:

  • Business Name: Alejo Life Coaching

  • Email: [email protected]

  • Mobile: 0414-479-644

  • Address: 4 Sandra St, Geenbung, Qld, 4034

If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to This PolicyI may update this Privacy Policy from time to time to reflect changes in my practices or Australian privacy laws. The updated version will be published on my website with the "Last Updated" date revised.

By engaging with Alejo Life Coaching, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.